Learn about the registration, payment, and usage process for 3Mintel Home WiFi, Pocket WiFi, eSIM, and SIM services in Japan, including convenience store payments and device deposit policies.
3Mintel Service Registration, Payment and Usage Process
3Mintel provides connectivity solutions including Home WiFi, Pocket WiFi, eSIM, and SIM for customers living, working, or traveling in Japan.
Each service has a different registration, payment, and usage process. Home WiFi requires an address check and installation arrangement, Pocket WiFi is provided as a rental device, while eSIM and SIM generally have a simpler activation process.
This guide explains the registration process, processing time, payment methods, device deposits, and service termination process so customers can understand what to expect before using a 3Mintel service.
Overview of the 3Mintel Service Process
Depending on the product, the detailed process may vary. In general, customers will go through the following steps:
- Submit a service request.
- 3Mintel checks the information and service availability.
- Confirm the product, fees, and service conditions.
- Complete payment according to the instructions.
- Receive the device or arrange installation.
- Start using the service.
- Make recurring payments for services billed monthly.
- Return the device and receive the deposit refund when applicable.
The detailed process for each product is explained below.
Home WiFi Registration and Usage Process
Home WiFi is suitable for customers who need Internet access at a residence such as an apartment, mansion, or private home in Japan.
Because the service depends on the address and available infrastructure, 3Mintel needs to check service availability before arranging installation.
Check address → Installation 2–3 weeks → Monthly payment.
Step 1: Submit Registration Information
Customers provide basic information such as:
- Full name
- Contact information
- Installation address
- Type of residence
- Expected usage period
- Internet usage needs
Providing an accurate address helps 3Mintel check whether the service can be installed in the relevant area or building.
Step 2: Check Service Availability
After receiving the information, 3Mintel checks the conditions at the registered address.
The check may include:
- Existing Internet infrastructure
- Availability of line installation
- Apartment or mansion conditions
- Building-related requirements
If the address is eligible, the customer will proceed to service confirmation.
Step 3: Confirm the Service and Fees
After the address check, 3Mintel confirms the appropriate service plan and usage conditions with the customer.
For Home WiFi:
- No initial fee
- No installation fee
- No cancellation fee
- Monthly billing
Customers will also receive information about the included equipment, estimated installation time, and any conditions related to the service address.
Step 4: Arrange the Installation Schedule
After registration is completed, 3Mintel arranges a technician visit for inspection and installation.
The estimated installation time is usually around 2–3 weeks, depending on:
- Area
- Infrastructure conditions
- Technician availability
- Building conditions
- Registration timing
Customers who have recently moved are encouraged to register early so they can plan their Internet setup more effectively.
Step 5: Installation and Activation
On the scheduled date, a technician will visit the registered address and carry out the necessary installation work.
Once the service is activated, customers can connect devices such as:
- Smartphones
- Laptops
- Tablets
- Smart TVs
- Game consoles
- Smart home devices
Step 6: Monthly Payment
After activation, customers can start using the Home WiFi service and pay the service fee on a monthly basis.
Home WiFi Process Summary
Registration → Address Check → Service Confirmation → Installation Schedule → Installation in About 2–3 Weeks → Activation → Monthly Payment
Pocket WiFi Registration and Usage Process
Pocket WiFi is a portable WiFi device provided by 3Mintel on a rental basis.
It is suitable for customers who need flexible connectivity, do not want to install fixed Internet, or only need WiFi for a certain period.
Pocket WiFi is a portable WiFi device provided by 3Mintel on a rental basis.
Step 1: Choose a Device and Service Plan
Customers select a device based on factors such as:
- Expected usage period
- Number of users
- Number of devices to be connected
- Data usage needs
- Main usage area
3Mintel then confirms the appropriate device model and service conditions.
Step 2: Confirm the Service Fee and Device Deposit
Before receiving the device, customers are clearly informed about:
- Monthly service fee
- Device deposit
- Usage conditions
- Included device and accessories
- Return conditions
The device deposit and monthly service fee are separate charges.
Step 3: Receive a Payment Code from 3Mintel
After the customer confirms the registration, 3Mintel creates a payment code and sends it together with payment instructions.
The payment code can be used at supported convenience stores.
Step 4: Pay at a Convenience Store
Customers can make payment at:
- FamilyMart
- Lawson
- Mini Stop
- Seicomart
The basic payment process is:
- Receive the payment code from 3Mintel.
- Visit a supported convenience store.
- Enter or scan the payment information at the payment terminal.
- Follow the instructions displayed on the machine.
- Complete the transaction according to the store’s payment procedure.
Once the payment has been confirmed, 3Mintel will continue processing the service and arrange device delivery or handover.
Get Payment Code → FamilyMart / Lawson / Mini Stop / Seicomart → Payment Completed
Payment Process Summary
Receive Payment Code → Visit a Convenience Store → Use the Payment Terminal → Complete Payment
Step 5: Receive the Device and Start Using the Service
After registration and payment are completed, the customer receives the Pocket WiFi device through the confirmed delivery or handover method.
To use the device:
- Turn on the Pocket WiFi.
- Find the WiFi network name (SSID).
- Enter the password.
- Connect a smartphone, laptop, or tablet.
- Start using the Internet.
Pocket WiFi does not require fixed-line installation at the residence.
Step 6: Pay the Monthly Service Fee
Pocket WiFi is billed monthly.
Customers continue to pay according to the billing cycle confirmed during registration while the service remains active.
Step 7: Return the Device When the Service Ends
When the customer no longer needs the service, the device and included accessories must be returned according to 3Mintel’s instructions.
Before returning the equipment, customers should check that all items are included, such as:
- Pocket WiFi device
- Charging cable
- Charger
- Other included accessories, if applicable
Step 8: Receive the Deposit Refund
After the service ends and the device is returned according to the required conditions, the deposit will be processed for refund.
The deposit is not part of the monthly service fee.
Device Deposit Policy
Some Pocket WiFi devices require a deposit during the rental period.
The deposit is held while the customer uses the device and is refunded after the service ends, provided that the device and accessories are returned according to the applicable conditions.
| Device | Deposit |
|---|---|
| WiMAX | ¥5,000 |
| MR1 | ¥4,000 |
| U20 | ¥3,000 |
WiMAX
Deposit: ¥5,000
The ¥5,000 amount is a refundable device deposit for WiMAX during the rental period. It is not the monthly service fee.
MR1
Deposit: ¥4,000
MR1 requires a ¥4,000 deposit while the customer is using the device.
U20
Deposit: ¥3,000
U20 requires a ¥3,000 deposit.
Device Deposit Policy
What Is the Difference Between the Service Fee and the Device Deposit?
The monthly service fee is the amount customers pay to continue using the service.
The device deposit is an amount held during the rental period and refunded when the service ends and the device is returned according to the required conditions.
The deposit is therefore not considered a rental fee or service charge.
Pocket WiFi Process Summary
Choose a Device → Confirm Service Fee and Deposit → Receive Payment Code → Pay at a Convenience Store → Receive the Device → Use the Service → Monthly Payment → Return the Device → Deposit Refund
eSIM Usage Process
eSIM has a simpler process because no physical device is required.
Step 1: Choose an eSIM Plan
Customers select a plan based on:
- Destination
- Usage period
- Data allowance
- Connectivity needs
Step 2: Make Payment
After confirming the plan, the customer completes payment according to the instructions.
Step 3: Receive the QR Code
The customer receives a QR Code or the information required to install the eSIM.
Step 4: Install and Activate
The user adds the eSIM to a compatible device and activates it according to the instructions.
eSIM Process Summary
Choose a Plan → Pay → Receive QR Code → Install → Activate → Use
3Mintel’s eSIM process: select a plan, scan the QR code, activate, and quickly connect to the Internet while traveling in Japan.
SIM Usage Process
For physical SIM cards, the basic process is:
- Choose a SIM card and service plan.
- Complete registration.
- Make payment.
- Receive the SIM card.
- Insert the SIM card into the device.
- Complete any required settings.
- Start using the service.
Specific conditions may vary depending on the product.
Payment Methods at 3Mintel
Depending on the service, customers may make a one-time payment or pay on a monthly basis.
Monthly Payment
This applies to ongoing services such as:
- Home WiFi
- Pocket WiFi
The service fee is paid according to the billing cycle confirmed during registration.
Convenience Store Payment
For transactions that support this payment method, 3Mintel creates a payment code and sends it to the customer.
Customers can complete the payment at:
- FamilyMart
- Lawson
- Mini Stop
- Seicomart
This payment option allows customers living in Japan to complete payment directly at supported convenience stores.
What Should You Prepare Before Registering?
To make the registration process smoother, customers should prepare:
- Full name
- Contact information
- Address in Japan
- Type of residence when applying for Home WiFi
- Expected usage period
- Number of users
- Number of devices to be connected
- Data usage needs
- Product of interest
For Home WiFi, an accurate address helps 3Mintel check installation availability.
For Pocket WiFi, information about the expected usage period and number of connected devices helps identify a more suitable device model.
Frequently Asked Questions
Does Home WiFi Have an Initial Fee?
No. The current Home WiFi service has no initial fee.
Is There an Installation Fee for Home WiFi?
No. There is no installation fee for this service.
Is There a Cancellation Fee for Home WiFi?
No. The Home WiFi service does not have a cancellation fee.
How Long Does Home WiFi Installation Take?
The estimated installation time is around 2–3 weeks, depending on the area, infrastructure, technician availability, and building conditions.
Does Pocket WiFi Require a Deposit?
It depends on the device model. The current deposit amounts are:
- WiMAX: ¥5,000
- MR1: ¥4,000
- U20: ¥3,000
Is the Deposit Part of the Rental Fee?
No.
The deposit is held while the customer uses the device and is refunded when the service ends and the equipment is returned according to the required conditions.
Where Can I Make a Payment?
Customers can make payment at FamilyMart, Lawson, Mini Stop, or Seicomart using the payment code provided by 3Mintel.
Ready to Choose the Right Connectivity Solution with 3Mintel?
Whether you need Home WiFi for your residence, Pocket WiFi for flexible connectivity, eSIM for international travel, or a SIM card in Japan, 3Mintel provides different connectivity solutions for different needs.
If you are not sure which product is right for you, contact 3Mintel and provide information about your address, expected usage period, number of devices, and connectivity needs so the team can recommend a suitable option.
3Mintel株式会社 | 3mintel.jp
Address: 〒169-0075 東京都新宿区高田馬場1-29-1 Usquare 4F, Shinjuku-ku, Tokyo, Japan
Website: https://3mintel.jp/
WhatsApp: 08021480432
Email: info@3mintel.jp
Support: 24/7 – Multilingual
